2012 Cadillac SRX

169 serious complaints of 416, the most about brakes (42) and suspension (41); per car on the road, 0.9× this model's usual year. 3 recalls. NHTSA investigation PE20019: rear toe link adjuster separation.

What owners report

“Vehicles brake pedal will randomly lose pressure and go to the floor. Had to pump brakes in order for it to go to a rolling stop. Had the vehicle serviced and at first they couldn't find anything wrong because the pressure built back up however when he took it for a drive the last time the mechanic almost got in an accident.”

An owner's complaint to NHTSA about the brakes, May 2019

“The contact owns a 2012 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available.”

An owner's complaint to NHTSA about the suspension, Oct 2021

Fixes and extended coverage

• Repair program On certain 2010-2015 model year cadillac srx and 2011-2015 model year chevrolet volt vehicles, the manual liftgate gas strut may detach from the liftgate when the liftgate is closed and the piston rod could separate from the strut tube. Dealers are to replace the liftgate struts. (G-209156, Jan 2015)
• Repair program This Preliminary Information communication provides information to the technician about vehicles that have a Diagnostic Trouble Code B101D stored in Telematics Communication Interface Control Module. (PIT5236F, Aug 2015)
• Repair program Certain vehicles that were serviced with an incorrect calibration, may have a condition in which the automatic crash response system may not work as intended because of a software problem. Dealers are to reprogram the sensing and diagnostic module (sdm). (12187C, Sep 2014)
• Repair program Certain 2010-2012 model year cadillac srx vehicles equipped with a sunroof (rpo c3u) and located in certain areas, may have a condition in which the vehicle’s sunroof drain hose material may shrink due to changing environmental conditions. Dealers are to replace the front sunroof drain hoses. (G-208314, Jan 2015)
• Repair program Certain 2010 model year buick lacrosse; cadillac srx; chevrolet equinox; gmc terrain and 2011 model year buick lacrosse; buick regal; cadillac srx; chevrolet cruze; chevrolet equinox; gmc terrain vehicles equipped with navigation radios may experience various performance issues including clock… (13322B, Jun 2015)

From the manufacturer's bulletins filed with NHTSA. A dealer can look up whether a car has had the work done or is still covered.

416 owner complaints · 3 recalls (check a car's VIN for open recalls) · EPA combined: 18–19 mpg · NHTSA: 5 of 5 stars · 2012 trims and features