2011 Lexus ES

187 serious complaints of 197, the most about air bags (172) and structure (7); per car on the road, 2.7× this model's usual year. 3 recalls. NHTSA investigation EA21002: desiccated air bag inflator rupture.

What owners report

“Takata recall. The contact owns a 2011 lexus es350. The contact received notification of nhtsa campaign number: 16v340000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.”

An owner's complaint to NHTSA about the air bags, Apr 2017

“1. Body paint has deteriorated greatly on roof, front hood and trunk, pictures attached. 2. Leather seats deteriorated. Driver seat broke in various parts. Passenger and rear seats also deteriorating. Pictures attached. Date recorded on the when did this happen field is an approximate when we first noticed the implication of these issues.”

An owner's complaint to NHTSA about the structure, Apr 2018

Fixes and extended coverage

• Extended coverage On July 30, 2018, a settlement of claims for Economic Loss related to Takata airbag inflators was approved for full implementation. The settlement includes Lexus's agreement to provide a Customer Support Program (?CSP?) for 2002-2019 model year (MY) vehicles originally equipped with certain Takata… (22LE02, Jul 2022)
• Extended coverage Dealer Email: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. (ZLZ Dealer, Sep 2018)
• Extended coverage Customer Support Program Bulletin: Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked… (ZLZ Lexus, Sep 2018)
• Extended coverage Vehicles that did not have an active Safety Connect subscription on or after 10/1/2017 but are affected by this condition are included in this Customer Support Program (19LE05). (19LE05, Oct 2019)
• Extended coverage Job Aid: CUSTOMER SUPPORT PROGRAM ZLZ Repair Coverage for the Dashboard (Instrument Panel) and/or Certain Interior Trim Panels Covered Vehicles and Components (ZLZ Job-Aid, Sep 2018)
• Extended coverage Dealer Package: 12/10/2019 Vehicle total has increased by approximately 6,260 vehicles. (KLG Dealer, Dec 2019)

From the manufacturer's bulletins filed with NHTSA. A dealer can look up whether a car has had the work done or is still covered.

197 owner complaints · 3 recalls (check a car's VIN for open recalls) · EPA combined: 22 mpg · NHTSA: Not rated · 2011 trims and features