2011 Kia Soul

137 serious complaints of 194, the most about brakes (32) and air bags (26); per car on the road, 0.4× this model's usual year. 3 recalls.

What owners report

“The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.”

An owner's complaint to NHTSA about the brakes, May 2024

“The contact owns a 2011 kia soul. While driving at an unknown speed, another vehicle crashed into the front driver side of the contact's vehicle. The air bags failed to deploy. The contact sustained injuries and a police report was filed. The vehicle was destroyed. The manufacturer was not notified. The failure mileage was unknown.”

An owner's complaint to NHTSA about the air bags, Jul 2014

Fixes and extended coverage

• Repair program tsb: voluntary service campaign - application of additional anti-corrosion material (sc122) - to improve customer satisfaction, kia is launching this bulletin to apply additional anticorrosion protection to various vehicle underbody components of some 2010~2013my soul (am), 2004~2009my spectra… (TSBSC122, Jul 2015)
• Repair program Will be conducting a voluntary service campaign, as a preventative measure, to add additional anti-corrosion material to the underbody of all 2006-2011 my rio, 2004-2009 my spectra, 2006-2010 my optima, 2010-2013 my soul, and 2007-2010 my rondo vehicles originally retailed and/or currently… (DEALERPSC122, Jul 2015)
• Repair program Is conducting a voluntary service campaign as a preventative measure to add additional anti-corrosion material to the underbody of all 2006-2011 my rio, 2004-2009 my spectra, 2006-2010 my optima, 2010-2013 my soul, and 2007-2010 my rondo vehicles originally sold in or currently registered in one… (DEALERPSMSC122, Jul 2015)
• Repair program Is conducting a voluntary service campaign to add additional anti-corrosion material to the underbody of all 2010-2013 my soul vehicles that were originally sold in or are currently registered in the states where heavy amounts of road salt are used. (OWNERSC122SOUL, Jul 2015)
• Repair program Questions and answers for voluntary service campaign sc122 – underbody – additional anti-corrosion treatment (QASC122, Jul 2015)

From the manufacturer's bulletins filed with NHTSA. A dealer can look up whether a car has had the work done or is still covered.

194 owner complaints · 3 recalls (check a car's VIN for open recalls) · EPA combined: 26–28 mpg · NHTSA: 4 of 5 stars · 2011 trims and features