Which year to buy
2011GOOD BUYSerious complaints 0.3× usual Extended coverage
166 serious complaints of 191, the most about steering (76) and power train (31); 0.3× this model's usual share of all serious complaints about 2011 vehicles. 9 recalls. NHTSA investigation EA12009: floor mat interference with accelerator. NHTSA investigation PE13003: electronic throttle body malfunction.
What owners report
“The contact owns a 2011 Mercury Milan. The contact stated while driving 70 MPH, the steering wheel locked. The power steering assist warning light was illuminated, and the message "Service Advance Track" was displayed. The vehicle was driven to the contact's residence. The vehicle was not diagnosed or repaired.”
An owner's complaint to NHTSA about the steering, Mar 2024
“2011 mercury milan- on july 24, 2013 , traveling at 40 mph and then dropped to about 10 mph. (wrench) check engine light came on. Very scary , this happened during rush hour traffic and had to pull over. Turned car off and restarted with no problem. Happened again on july 31, 2013.”
An owner's complaint to NHTSA about the power train, Aug 2013
Fixes and extended coverage
- Extended coverage Ford fusion, milan, escape, mariner 2009-2013: customer satisfaction program throttle body extended coverage. *lj (13N03, Mar 2015)
- Extended coverage Ford 2010-2011 milan and mkz vehicles: customer satisfaction program regarding tail lamp assembly extended coverage to 10 years or 150,000 miles warranty. *lj (14M03, Mar 2015)
From the manufacturer's bulletins filed with NHTSA. A dealer can look up whether a car has had the work done or is still covered.
191 owner complaints · 9 recalls (check a car's VIN for open recalls) · EPA combined: 20–38 mpg · NHTSA: 4 of 5 stars
2010CAREFULSerious complaints 1.7× usual, mostly steering and speed control Extended coverage
901 serious complaints of 1,061, the most about steering (263) and speed control (180); 1.7× this model's usual share of all serious complaints about 2010 vehicles. 13 recalls. NHTSA investigation EA12009: floor mat interference with accelerator. NHTSA investigation PE10019: accel pedal interference - acc floormat.
What owners report
“The contact owns a 2010 mercury milan. The contact stated that while driving at 30 mph, the service power steering and the service advancetrac warning lights became illuminated. Then the steering wheel became difficult to turn. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure.”
An owner's complaint to NHTSA about the steering, Feb 2016
“The contact owns a 2010 mercury milan. The contact stated that while driving 50 mph, the vehicle began to independently decelerate without warning. The vehicle was maneuvered to the side of the road where the engine was turned off. The vehicle resumed normally upon restarting. The failure recurred four times.”
An owner's complaint to NHTSA about the speed control, Jul 2013
Fixes and extended coverage
- Extended coverage Ford fusion, milan, escape, mariner 2009-2013: customer satisfaction program throttle body extended coverage. *lj (13N03, Mar 2015)
- Extended coverage Ford 2010-2011 milan and mkz vehicles: customer satisfaction program regarding tail lamp assembly extended coverage to 10 years or 150,000 miles warranty. *lj (14M03, Mar 2015)
From the manufacturer's bulletins filed with NHTSA. A dealer can look up whether a car has had the work done or is still covered.
1,061 owner complaints · 13 recalls (check a car's VIN for open recalls) · EPA combined: 21–39 mpg · NHTSA: Not rated
Verdicts computed from NHTSA owner complaints, defect investigations and recalls. NHTSA doesn't publish sales, so only big differences count. (How we judge.) Data checked 2026-10-06.
Year by year
| Year | Engines | Drive | Fuel economy | Crash rating | Recalls | Owner complaints | Most-reported problem | CarPlay |
|---|---|---|---|---|---|---|---|---|
| 2011 | 2.5L 4-cyl 2.5L 4-cyl hybrid 3.0L 6-cyl manual available | AWD, FWD | 20–38 mpg | 4 of 5 | 9 | 191 | Steering (76) | — |
| 2010 | 2.5L 4-cyl 2.5L 4-cyl hybrid 3.0L 6-cyl manual available | AWD, FWD | 21–39 mpg | Not rated | 13 | 1061 | Steering (263) | — |
Owner complaints are unverified reports to NHTSA, counted as filed: older years have had longer to collect them and sales aren't adjusted for, so see Which year to buy for a fair comparison. Most-reported problem: the component named in the most complaints that year. Sources: EPA, NHTSA, Apple.
Trim-by-trim features for Mercury aren't in our data yet: so far we have them for BMW, Genesis, Hyundai, Kia, Mazda, Subaru, Toyota, and more brands are on the way.
Every NHTSA-rated version: crash ratings, safety tech, recalls, complaints
| Year | Version | Stars | Forward collision warning | Lane departure warning | Recalls | Complaints |
|---|---|---|---|---|---|---|
| 2011 | Mercury Milan 4 DR AWD | 4 | No | No | 9 | 191 |
| 2011 | Mercury Milan 4 DR FWD | 4 | No | No | 9 | 191 |
| 2011 | Mercury Milan HEV 4 DR FWD | 4 | No | No | 9 | 184 |
| 2010 | Mercury Milan 4-DR. w/SAB | Not Rated | No | No | 13 | 1061 |
| 2010 | Mercury Milan Hybrid 4-DR. w/SAB | Not Rated | No | No | 13 | 1061 |
Source: NHTSA.
Every EPA-rated version: engines and combined mpg
| Year | EPA model | Engines | Combined |
|---|---|---|---|
| 2011 | Milan AWD FFV | Auto (S6), 6 cyl, 3.0 L | 20 |
| 2011 | Milan FWD | Auto 6-spd, 4 cyl, 2.5 L Man 6-spd, 4 cyl, 2.5 L |
24–26 |
| 2011 | Milan FWD FFV | Auto (S6), 6 cyl, 3.0 L | 23 |
| 2011 | Milan Hybrid FWD | Auto (variable gear ratios), 4 cyl, 2.5 L | 38 |
| 2011 | Milan S FWD | Man 6-spd, 4 cyl, 2.5 L | 25 |
| 2010 | Milan | Auto 6-spd, 4 cyl, 2.5 L Man 6-spd, 4 cyl, 2.5 L |
24–25 |
| 2010 | Milan AWD FFV | Auto (S6), 6 cyl, 3.0 L | 21 |
| 2010 | Milan FFV | Auto 6-spd, 6 cyl, 3.0 L | 22 |
| 2010 | Milan Hybrid FWD | Auto (variable gear ratios), 4 cyl, 2.5 L | 39 |
| 2010 | Milan S | Auto 6-spd, 4 cyl, 2.5 L Man 6-spd, 4 cyl, 2.5 L |
25–27 |
Source: fueleconomy.gov.